TEXHA is the winner: Best Product and Best Service at AgroFarm 2013
Every year, at the AgroFarm international exhibition the participants compete to win three types of awards: for the best product, best service and best scientific development. This year, 35 applications were submitted, of which 13 winners were selected by the independent experts.
The Best Product Award was given to 9 products developed for pig, poultry, cattle and fur farming. One of these products is the cage equipment with an automatic move-out system for broiler farming developed by TEXHA PA LLC that combines the benefits of cage and floor growing.
But it’s not the only award the TEXHA was given. Also PA TEXHA LLC got the best service award for ensuring a trouble-free operation of its cage equipment. The company uses the service as a powerful resource for increasing interest to its production – the customer gets the equipment that frees him from any cause related to possible problems. TEXHA provides such services as work on soldering plastic tape, compulsory training of staff during start-up, carrying out all types of repairs, equipment diagnostics, spare parts supply, etc., thereby saving customers a great deal of trouble that may be caused by the operation of the equipment.
According to the Service Department Chief of PA TEXHA LLC Iuryi Bolilyi, from day of its foundation the company inherits ideology of leading global manufacturers which is based on the postulate "any failure – is the responsibility of the manufacturer".
– Iuryi Nikolaevich, what does this award mean for you?
– First of all this victory makes us proud. By us I mean not only the staff of Service Department but all employees of PA TEXHA LLC. The recognition of our work by the customers is the best award for our diligence. This event turned out to be consequence of persistent work of all collective for many years: continuous business trips on objects, communication with customers, constant working on service enhancement.
It is very important to understand that service is not only equipment servicing, but also work with people. Each employee of service is both the technical specialist, and the diplomat. Situations the employees of service get into are very variable – starting with the need to solve the most complicated engineering problems to simple comical misunderstandings.
Certainly, the victory in this tender is a remarkable and joyful event. But at the same time, it is only the next step validating a strategic direction of our development. You can never stop on what you have already reached. It is necessary to move forward and to aim at new victories. Today we’re victorious, but the precipitancy of the market and the dense competition force us to be mobilized and to work persistently on enhancement and development of the service centers in other countries.